Privacy Policy

This Privacy Policy explains how Fortune Play Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. It is intended for players in Australia and should be read together with the website’s other applicable terms and policies.

Fortune Play Casino operates under licence No. 0000002 issued by the Tobique Gaming Commission in New Brunswick and licence ALSI-202508056-FI2 granted by the Comoros Autonomous Organisation of the First Island.

Information we may collect

Fortune Play Casino may collect information that is needed to provide online gambling services, operate player accounts and meet applicable legal and security requirements. The information collected can vary depending on how a player uses the website, what services are requested and which checks are required.

Account and contact details

When a player registers or updates an account, the site may handle details such as a name, date of birth, residential information, username, password, telephone details and email address. It may also record account preferences, responsible gambling selections, communications and information provided when a player contacts customer support.

Identity and verification information

To help confirm a player’s identity, age and eligibility, the site may request verification documents or related information. This can include identification documents, proof of address, information about the source of funds where appropriate, and records of checks carried out to protect the platform and its users. Players should provide only information requested through approved website or support channels.

Payment and transaction records

The site may process or receive information connected with deposits, withdrawals, gaming activity, account balances and other transactions. Payment details may be handled by payment service providers as part of processing a transaction. Fortune Play Casino may retain transaction references, payment status, amounts and related records for account management, reconciliation, fraud prevention, dispute handling and compliance purposes.

Technical, device and usage data

When a player uses the website, technical information may be collected automatically. This can include an IP address, browser type, operating system, device identifiers, approximate location information, language settings, pages visited, login times, error reports and information about how the website is used. This data helps maintain security, improve performance, understand website usage and investigate unusual activity.

Information from other sources

Where permitted and necessary, information may be received from payment providers, identity verification services, fraud prevention services, technical providers or other parties involved in delivering the website. Information may also be created from account activity, security monitoring and interactions with support.

How information is used

Personal information is used only for appropriate purposes connected with operating the website, providing services and protecting players and the platform. Depending on the circumstances, Fortune Play Casino may use information to:

Create, maintain and administer a player account.
Provide casino services and process account activity, deposits and withdrawals.
Confirm identity, age and account ownership.
Carry out verification, anti-fraud, security and risk checks.
Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
Respond to questions, complaints, requests and support enquiries.
Meet legal, regulatory, responsible gambling, record-keeping and other compliance obligations.
Maintain website functionality, troubleshoot problems and improve services.
Understand general usage trends and assess the effectiveness of website features.
Send service messages about accounts, transactions, security, policy changes or important website matters.
Send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Some information may be combined with other account, technical or transaction information where this is reasonably necessary for these purposes. Information will not be used in a way that is unrelated to the reason it was collected unless permitted or required by applicable requirements.

Marketing communications

Players may receive promotional communications only where the relevant requirements are met. A player can withdraw consent to marketing at any time by contacting support@fortuneplaycasino.online. Players may also use an unsubscribe option included in an electronic marketing message where one is available. Service and security messages may still be sent when they are needed to operate or protect an account.

Sharing information

Information may be shared with service providers that help operate the website, process payments, complete verification, provide technical services, maintain security, deliver communications or support compliance processes. Information may also be disclosed where necessary to respond to legal obligations, protect rights and safety, investigate suspected misuse or support a business or technology process. Providers are expected to handle information in accordance with appropriate confidentiality and security requirements.

Cookies, storage and security

Cookies and similar technologies

Fortune Play Casino may use cookies and similar technologies to keep the website working, remember selected settings, support account sessions, understand website performance and help identify suspicious activity. Some cookies may be necessary for core functions, while others may support analytics, preferences or communications.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect how some website features operate, including account access or preferences. Browser settings may also provide information about stored cookies and allow a player to remove them.

Security measures

Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, secure connections, monitoring, authentication processes and staff or supplier procedures. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should use strong account credentials, keep them confidential and notify support if they suspect unauthorised access.

International handling

Fortune Play Casino and its service providers may use systems or personnel located in different countries. Where information is handled outside Australia, appropriate steps may be taken to support its protection and to meet applicable requirements. The countries and providers involved may change as website services and technology arrangements develop.

Keeping information

Personal information is kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, security, dispute management and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or de-identified, subject to technical, legal and operational considerations.

Your privacy rights and requests

Players may have rights in relation to personal information held about them. These rights can depend on the circumstances, the type of information involved and applicable requirements. A player may contact support@fortuneplaycasino.online to ask to access their personal information, request correction of inaccurate or incomplete information, request deletion of information where appropriate, or withdraw consent to marketing communications.

Access: ask what personal information is held and, where appropriate, request a copy or explanation of how it is used.
Correction: ask for inaccurate, out-of-date or incomplete information to be corrected.
Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to retain it.
Marketing consent: withdraw consent to promotional communications at any time.
Questions or complaints: contact support about privacy concerns, handling practices or a request made under this Privacy Policy.

For account security, reasonable information may be requested to verify the identity of a person making a privacy request. A request may not always be able to be completed in full. For example, information may need to be retained for legal, security, fraud prevention, dispute resolution, payment or responsible gambling purposes. If a request cannot be completed, the reason and any available options may be explained.

Changes to this Privacy Policy

This Privacy Policy may be updated when website features, service providers, security practices or applicable requirements change. The updated version will be made available on the website with an updated effective date where appropriate. Players should review this page from time to time to understand how information is handled. Continued use of the website after an update may indicate acceptance of the revised policy where acceptance is required.

Contact about privacy

For access, correction, deletion, marketing consent withdrawal, privacy questions or data-related requests, contact support@fortuneplaycasino.online. Please include enough information for the request to be understood, but do not send payment passwords or unnecessary sensitive information by email.